Fair & Vegan Streetwear by BASTIBASTI   |   Kostenloser Versand ab 80€ Bestellwert (Deutschland)

Cancellation policy


Right of cancellation

You have the right to cancel this agreement within 14 days without stating reasons.
The cancellation period lasts for 14 days, starting on the day on which you, or a third party other than the carrier and indicated by you, has acquired the material possession of the goods.

In order to exercise your right of cancellation, you need to inform us ((BASTIBASTI Apparel GbR, Hohenzollernstraße 34, 40211 Düsseldorf, Germany, phone nr.: +49 (0) 211 93673304, e-Mail: shop@bastibasti-apparel.de, USt-IdNr.: DE305314915), providing a clear statement (for ex. via a postal letter, fax or e-mail) about your decision to cancel this agreement. You may use the attached sample cancellation form. This form is, however, not mandatory. You may also fill out the cancellation form or electronically send us another clear statement of your own via our website: https://www.bastibasti.de/widerrufsbelehrung/

If you choose to make use of this possibility, we will send you a confirmation (for ex. via e-mail) once we’ve received your cancellation. In order to comply with the cancellation deadline, it is sufficient to send us the statement about the exercise of the right of cancellation before the end of the cancellation deadline.

Consequences of cancellation

If you choose to cancel this agreement, we will promptly refund you all payments that we have received from you, including the delivery costs (with exception to additional costs, that may result from choosing a different type of delivery than the one we offer, which is the cheapest standard delivery option) within 14 days at the latest, starting on the day on which the statement about your cancellation of this agreement was received. For this refund we will use the same method of payment that was originally used during the initial transaction, unless an explicitly different agreement was made beforehand. In no event will we charge you for this refund. We can refuse the refund until we have received or collected back the merchandise, or until you have provided us with the evidence of the return shipment, whichever is the earliest. You are obliged to send us or deliver us the merchandise straightaway and, in any case, within 14 days after informing us about your cancellation of this agreement. The deadline is met, if you send us the merchandise before the expiry of 14 day period. You will bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary.


Sample Cancellation Form

(If you wish to cancel the purchasing agreement, please fill out this form and send it back to us)


Hohenzollernstraße 34
40211 Düsseldorf

Phone nr.: +49 (0) 211 93673304
E-Mail: shop@bastibasti-apparel.de
USt-IdNr.: DE305314915

– I/we hereby cancel the purchasing agreement that I/we(*) have made concerning the purchase of the following goods(*)/ providing the following services(*)

– ordered on the (DD/MM/YYYY)(*)/ received on the (DD/MM/YYYY)(*)

– customer(s’)’s name(s)

– customer(s’)’s address

– signature of the customer(s) (only when using paper)

– date (DD/MM/YYYY)

(*) delete as applicable

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