Fair & Vegan Streetwear by BASTIBASTI   |   Kostenloser Versand ab 80€ Bestellwert (Deutschland)

Shipping information

What's the delivery fee?

Germany:

  • fixed rate delivery fee 4,90 €
  • free delivery within Germany with a minimum purchase of 80 €

 

Zone 1 (Austria, Switzerland, Belgium, Denmark, France, Liechtenstein, Luxemburg, Monaco, Netherlands, Poland, Czech Republic, Albania, Andorra, Bosnia-Herzegovina, Bulgaria, Estonia, Finland, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Macedonia, Moldavia, Montenegro, Norway, Portugal, Romania, San Marino, Sweden, Serbia, Slovakia, Slovenia, Spain, Ukraine, Belarus, Cyprus) :

  • fixed rate delivery fee 11,90 €
  • free delivery within delivery zone 1 with a minimum purchase of 150 €

 

Zone 2 (all other countries) :

  • fixed rate delivery fee 24,90 €
  • free delivery within delivery zone 2 with a minimum purchase of 200 €

 

When delivering to countries outside of the E.U., other taxes, fees or charges may apply according to the local legislation or customs regulations. The recipient of the merchandise (not the purchaser) will receive a separate payment request from the responsible authority. We are in no form responsible for any charges that may apply, cannot influence their amount and unfortunately cannot give you, as the one ordering, any information beforehand. Before placing an order, please inform yourself about the import regulations of the relevant country of destination.

Which parcel service will deliver my order?

We deliver with DHL GoGreen.

When ordering a delivery to a so-called ‘Packstation’, please supply all necessary information during the order process (more information on ‘Packstations’>here):

  • first name: first name
  • last name: last name
  • address: ‘Packstation’ + number
  • additional address information: Post Number
  • city: postal code + city

How long will a delivery take (within Germany)?

Our delivery takes about 2-4 business days after we’ve received your payment.

Please note that when choosing ‘money transfer’ as method of payment, it may take up to one week before we have received the money on our bank account. The order will only be sent after the receipt of payment.

How long will a delivery take (to other countries)?

In the case of international delivery, the expected delivery time depends on the destination country, local suppliers and authorities.

Zone 1 (Austria, Switzerland, Belgium, Denmark, France, Liechtenstein, Luxemburg, Monaco, Netherlands, Poland, Czech Republic, Albania, Andorra, Bosnia-Herzegovina, Bulgaria, Estonia, Finland, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Macedonia, Moldavia, Montenegro, Norway, Portugal, Romania, San Marino, Sweden, Serbia, Slovakia, Slovenia, Spain, Ukraine, Belarus, Cyprus) :   

delivery within circa 5-12 days after receipt of payment

 

Zone 2 (all other countries) :   

delivery within circa 7 – 30 days after receipt of payment

My order hasn't arrived. What can I do?

At the time when your parcel is handed over to DHL you will receive an automatic Mail from ‘Deutsche Post’ with the subject ‘DHL SENDUNGSBENACHRICHTIGUNG’.

This mail includes a tracking number and a tracking link where you can check the status of your parcel.

If you didn’t receive such mail kindly have a second look into the Spam-folder of your mailbox. If you cannot find this mail or if you have any other questions or problems regarding your order please feel free to contact us and we will do our best to help you.

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